Frequently asked questions
How we work with insurance, financial services, and operations teams worldwide.
What does VIBOS do?
VIBOS provides virtual business operations and outsourcing support for teams in the United States, Canada, Australia, and the United Kingdom. We focus on insurance back-office (P&C), BPO and virtual assistant support, MCA operations, accounting and bookkeeping, digital marketing, and employee benefits administration support.
Who are your typical clients?
Insurance agencies, brokers, and MGAs; MCA and alternative lending firms; accounting and bookkeeping practices; digital marketing and recruitment firms; and growing SMBs that need reliable operational support without expanding in-house headcount.
Do you work with our existing tools and AMS?
Yes. Our insurance teams regularly work in Applied Epic, AMS360, HawkSoft, EZLynx, Vertafore, carrier portals, and other common agency workflows. For BPO and other services we align to your stack: CRM, project tools, ecommerce, accounting platforms, and secure communication channels.
How do engagements work—dedicated or shared?
Most clients work with a dedicated specialist or small pod who integrates with your processes, similar to a remote team member. We also support monthly outsourcing plans for defined functions and project or task-based work when that fits better.
What is your onboarding process?
We start with a consultation to understand workload, tools, and outcomes. We then document workflows, assign your team, set up access and security, run alignment and training, and go live with regular communication and quality checks.
Where is VIBOS based?
Vibos Technologies Pvt. Ltd. is headquartered in Udaipur, Rajasthan, India. We serve international clients remotely with clear communication windows and secure collaboration practices.
How do you handle data security and confidentiality?
We take access control, least-privilege tooling, and secure communication seriously. Many clients operate under strict regulatory and carrier expectations—we align to your policies and can discuss controls in detail during onboarding. See our Data Security page for a high-level overview.
Do you publish pricing on the website?
No. Scope varies widely by industry, tools, and hours. We recommend a short discovery call or quote request so we can propose a model that matches your volume and outcomes.
Can you support US time zones?
Yes. We routinely align coverage with US, Canadian, UK, and Australian business hours depending on the role and service level you need.
What is the difference between BPO and a virtual assistant?
A virtual assistant often owns recurring personal and administrative workflows for a leader or small team. BPO at VIBOS can include structured operational work—data, reporting, ecommerce, research, and process-driven tasks—often with clearer SLAs and scaling paths.
Do you sign NDAs and MSAs?
Yes. Enterprise and agency clients typically use their standard confidentiality and services agreements; we are accustomed to reasonable legal and security reviews.
How do I get started?
Book a consultation, submit a quote or contact form, or email us through the Contact page. We will confirm fit, scope, and next steps quickly.
Still have questions?
Contact us for scope, security, and timelines.